If fault or breakage occurs within 7 days of delivery, under normal wear and tear circumstances, we will happily work with you on replacing your item. Please note that the exact item you ordered may no longer be available.
Customers pay return or exchange postage fee.
Sale items and discount codes are not eligible for a return.
Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items that do not meet our quality control requirements will be shipped back at customer expense. Once we inspect the return shipment and accept the return, you will be refunded within 7 business days.
A confirmation containing refund details will be emailed to you once we received and accepted your return item.
The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for any lost or damaged returns.
International customers are responsible for all custom/duty fees within their own countries.
Guatify is not responsible for lost or missing packages. We cannot replace items once a tracking number is provided.
Guatify is not responsible for damages that occur by customs agents.
Guatify reserves the right to deny refund if the merchandise does not meet policy requirements.
Camera and bag straps. Reminder, these are handmade items and are designed to be fashion accessories. We do no specialize in professional camera gear or equipment. Use at your own risk with supplementary support.
Friendly Reminder: We cannot exchange or return if you have simply changed your mind, so please choose carefully.